Welcome to Modern Portraits - Frequently Asked Questions

We can paint anything, as long as our artists can clearly see the details of your photo. We do recommend that you pay attention to these guidelines:

a) Make sure to send photos that make the photographed person look good. If you don't like the way you look in the photo then please choose another photo. Don't expect the artists to make the person look much better than he or she looks like in the photo.

b) Try to send photos with the highest resolution you can. We generally suggest anywhere from 200KB to 500KB. For anything less than 100 KB size, the resolution might be too low, and our artists may have difficulties with painting all the details. See our "photography guide".

c) Please be aware of the background in your photo. For example, you might have a beautiful photo of your grandchild, but in the background there are many useless items that will clutter the painting. In that case, you can tell our artists to use a flat background of any color you choose. Its easy - just mention it in the comments box, right after you upload the photo.

Sending your photograph is easy - just follow the instructions after pressing the "order now" button, or read our complete guide in the "commissioning Artwork" section.

Yes, we do guarantee our work. For our money-back guarantee, please click here.

Our most popular requests are paintings of:

1. The wedding couple
2. Friends
3. Family
4. Children
5. Pets
6. Travel photos
7. Beautiful scenery
8. Buildings and cars

Put it this way "If you can take a photo of it, we can paint it"

At Modern-Portraits, our goal has been to make custom-made oil paintings affordable to everyone. All our work is 100% hand-painted by top artists, which means that the finished product is simply amazing. To see our price list, Click here.

We use PayPal. PayPal allows you to pay with any credit card you can think of.

Once you have placed your order, we will forward you an electronic receipt via e-mail which will breakdown all charges and give you the total amount of your bill. If you do not receive verification, it may be your order was either not processed or that you are unable to receive emails from us (an occasional issue). Please let us know if this is the case so we can send via alternative email accounts.

Yes. Once your painting is ready, we will contact you for you to review it online. Most of our customers are happy with their first preview. But if you feel that any modifications should be made, we receive your feedback, make the requested modifications and send it back to you for confirmation. We will not ship you the artwork until you are happy with the result.

From time of ordering, the time it takes to receive your oil painting is approximately 15-20 business days. It takes an average of 10 business days from your order until you receive a preview email. Once you confirm that you're happy with the painting, we ship it immediately. The shipment takes about another 7 business days. If you want your photo to be amended, it will take another 3-5 business days. This time doesn't take into consideration the time we wait for you to approve the artwork.

Upload your photo in .jpeg, .gif, .bmp, or .tiff. The better the image is, the better will the artist be able to create your painting. So as far as we're concerned, the larger the file the better!

Yes, we can. You can send several photographs and have people from them placed together into a single painting, just like you can have the people from one painted in front of a different background etc. Only your imagination sets the limits. Simply give us detailed instructions when placing your order.

Don't worry, we've thought about that! When you place your order, after you've uploaded your photo/s, there will be a special instructions text box where you can explain your special request. Alternatively, you can send us an emailed with the more detailed instructions.

We have a collection of some of the world's most talented artists, so we can paint in virtually any style you want. Our most popular request is painting directly from the photo. Others request the painting in black and white. We have had occasions where people request the painting in “Van Gogh” style. If you have a request like this, enter it in the special instructions text box. It would also be helpful if you uploaded some examples of the style you would like.

The paintings will be shipped by rolling them in a protective cardboard tube. At this stage we do not frame the paintings. Firstly, framing is a very personal choice. Secondly, we want to minimize all possibility of damage.

Shopping at Modern-Portraits is 100% safe. PayPal has world-class security and anti fraud systems. None of your credit-card details are given to us. PayPal takes care of the entire process.

Please check: Partners Page

Yes, we do. Please visit our gift vouchers page.

Contact Us, and we'll get back to you within 24 hours.